Right of withdrawal

Missioni di Famiglia

Version 1.8.8 — in force since 1 November 2026 · Italian version

In two lines. A parent who has activated a subscription may withdraw from the contract within 14 days, without giving any reason and without penalty.

1. By when

The parent has 14 days from the day of subscribing, that is, from the day on which the contract was concluded by pressing «PAY AND START NOW». The deadline is met if the communication is sent before the 14 days expire.

If the subscription was preceded by the free 7-day trial, the period does not start when the trial starts: it starts on the day of purchase, because that is the day on which the paid contract comes into being.

2. How to communicate it

The easiest way: inside the app. In the parents' dashboard, under Setup, there is «Withdraw from the contract here»: it is pressed, confirmed with «Confirm withdrawal», and the receipt with the date and time arrives immediately. The channels indicated below also remain available.

Any explicit statement of the decision is valid, sent to this contact:

Email: assistenza@missionidifamiglia.com

3. The form, for those who prefer to use it

This is the withdrawal form laid down by law (Annex I, Part B of the Consumer Code). It may be copied into an email, printed or filled in by hand.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: MFStudios — Via Castellina 418/A, 41021 Fanano (MO), Italy — email assistenza@missionidifamiglia.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): (Missioni di Famiglia subscription)

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

4. What happens next

The Provider refunds what was paid within 14 days of the day on which the communication is received, using the same means of payment used by the parent and at no cost to the parent for the refund. At the same time the subscription closes.

The family's data is kept as written in point 6 of the Terms of use.

5. Refund

In the event of withdrawal within the 14 days the refund is in full.

6. Withdrawal and cancellation are not the same thing

Withdrawal is the one covered by this page: changing one's mind within the first 14 days after purchase, with a refund.
Cancellation is the choice not to renew a subscription already running. It can be done at any time, from the settings of the parents' dashboard, and takes effect at the end of the period already paid for. Cancellation gives no right to a refund of the current period, because that period remains usable in full.

The two are not mutually exclusive: in the first 14 days withdrawal can be chosen; after that, cancellation remains.

7. This page is part of the Terms

What is written here supplements point 6 of the Terms of use and forms part of them in full.