Account and data deletion

Missioni di Famiglia

Missioni di Famiglia — Android app and web service of MFStudios.

How to request deletion

Inside the app: parents' dashboard → Settings → Delete family.

Without entering the app: the parent writes to assistenza@missionidifamiglia.com from the email address of the account, stating that the account is to be deleted. A parent who no longer has access to that address writes giving the name used at sign-up: before deleting anything, the Provider verifies that the request comes from the parent.

What is deleted

The parent's account (name or username, email address, password), the children's profiles and all their content — missions, points, medals, trophies, tokens, items, Vault content, diploma and history —, the log of emails sent to that address and, if notifications were turned on, the notification identifier.

What remains, and why

The accounting records of payments: the law requires them to be kept for ten years. The other items listed in the Privacy policy, point 6, also remain, each for its own retention period.

Timing

From the app, data are deleted immediately. A request by email is carried out within one month. Data may remain in backup copies until these expire.

Before deleting

If a subscription is active, deletion closes it and nothing further is charged. A copy of the family's data must be requested before deleting.